The Frances | United Colors

How to Store Your Jewelry

Elsie Frieda accessories are handmade in small batches by our wonderful team of women. As a result, our pieces are truly unique and we like to think of them as wearable art. To keep your EF pieces in prime condition, we suggest storing it in the dust bags provided with your shipment; this will keep it dry and will reduce the likelihood of tarnishing and chipping. The majority of our pieces require hand threaded wire work, which should be treated delicately and stored appropriately.

How to Care for Your Jewelry

All of our pieces are handmade. To help them live a longer life, we recommend the following:

• Avoid wearing your pieces in the ocean, pool, or shower.
• Limit contact with make-up, creams, perfume and lotions.
• Gently stretch bracelet(s) to fit over wrist.
• When removing your bracelet stack, remove one at a time.
• Elsie Frieda should be the last thing you put on in the morning and the first thing you take off at night :)

We want your pieces to last for a long time!

If you have any further questions, please email us sales@elsiefrieda.com

Our customer service hours are Monday through Friday from 9am to 5pm.

Shipping Policy

PLEASE EXPECT A 3-4 DAY PROCESSING TIME ON ALL ORDERS DURING THE COVID-19.

You will receive an email confirmation once your order has been successfully placed. Another email will be sent with tracking information when order is ready to be shipped. When placing your order please provide your email so you will receive shipping confirmation and tracking details.

Due to current events there have been slight delays and hiccups with USPS. Therefore, we are only using UPS and DHL for all shipments.

Once an item has been shipped, Elsie Frieda is not responsible if the item is lost, stolen or damaged in transit. .

If you prefer an alternative method of shipping, please contact our team via e-mail. 

If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Elsie Frieda.  If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Elsie Frieda is not responsible and will not issue a refund or store credit.  

International Customers

Elsie Frieda is not responsible for customs fees, duties, taxes, or tariffs.

Elsie Frieda uses UPS or DHL for most international orders, and each country's customs duties, taxes, tariffs, etc may vary. As stated, Elsie Frieda is not responsible for these fees and they are not included in the shipping charge. The customer is responsible for any additional charges for customs fees. 

Thank you for familiarizing yourself with our terms prior to purchasing.  As a small business these guidelines help us be able to continue to grow.

If you have any additional questions concerning these topics please feel free to contact us at hello@elsiefrieda.com

We greatly appreciate your business and support.

Return Policy

We want you to love what you purchase! Please contact us if you have questions prior to placing your order. Due to the custom nature of the jewelry, pieces may vary in color and all sales are final.